How to ClaimIn this section, you will find information on submitting claims.You can use your Plan benefits anywhere in the world. Reimbursements are in Canadian funds and are calculated at the exchange rate of the day the claim is processed. Reimbursement is limited to what the service would have cost if done in Canada. When applicable, claims will be coordinated with your provincial health-care coverage. Please make sure you submit detailed receipts for services performed while outside of the country.Claim Forms, as well as additional information, can be found in the Download Centre.Note: Reimbursement is based on reasonable and customary fees.Deadline for Health & Dental Claims SubmissionsAll health and dental claims must be received by Sun Life Financial no later than 90 days after the end of the policy year in which the claims were incurred or 90 days after the end of your coverage, whichever is sooner. Full-year coverage ends Aug. 31, 2016. If you are submitting claims for services incurred before Sept. 1, 2015, your claims must be received by Nov. 27, 2015. If you are submitting claims for services incurred on September 1, 2015 and onwards, your claims must be received by Nov. 29, 2016. For MBA students ending their coverage on Dec. 31, 2015, claims for services incurred before Dec. 31, 2015 must be received by March 31, 2016. Where to Send Health & Dental Claims Sun Life Assurance Company of Canada (at the address indicated on the form). Where to Send Travel Health Claims If you use any of your travel benefits, you must call CanAssistance at the numbers below immediately to find out how and when to submit your claims. See the Travel Health Passport and detailed explanation of coverage for more information.
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